I'm getting a little sick of people assuming I can't be nice. I know I'm not always nice, and I can, if I choose be really, really unpleasant. (I'm incapable of being handed something without saying thankyou, though. It's hard coded. If a dude took my handbag... wait, I never carry a handbag... if a dude snatched my trousers and took my wallet out, thrust the rest into my hands muttering something about not wanting my Vaseline and V220, I would say thankyou. And I'd mean it.)
I had one conversation over the phone I wish I had recoded so I could play it, at length to anyone who ever had the audacity to tell me to "be nice". Basically, when I got my new computer (Big mistake: if you start with the Whirlwind, I recommend upgrading your existing computer. Start with transistors, Valves are so old-fashioned.) Anyway, I ordered my computer from Dell (Shut up, it wasn't my choice!) It came with Vista (Nothing I could do) and Having never used Vista before, and having not received a manual, or a warning sticker, or anything, I was unaware that the partitioning system on Vista was designed by a four year old who had never used a computer more calculated than a slide-rule. While installing Linux I messed up the partition system for a reason I will discuss later. As Dell had not included an install disc, I had to call customer care support. Now, while fledgling Customer Support workers constantly fear being called by someone fantastically computer-illiterate (thinks their OS is MSWord), I have an eternal fear of being forced to ask for tech support from someone fantastically computer illiterate (uses Windows at home and considers this acceptable behavior). Or, possibly generally stupid, incapable, of say, understanding there are two flights of stairs and 8 layers of wood between my phone and computer. By the time I had to make the call I was practically chanting "It's just customer care support." I won't go into the hassle of just getting to the people. No, I will. I decided as I was at HOME using my computer for recreational purposes, was not of working age and my computer would never, likely, be used by any kind of profit-making organization, I was a home user. So, logically, I phone Home care support. I had just explained my problem to the dude on the line and was about to say that it really wasn't important if he couldn't understand how I over-wrote windows, when he transfered me to Small Business Care Support. Apparently "Home" means "idiot". I was fairly sure that I knew more about computers than most Customer Care supporters, so had they labeled the number "novice" support, I'd have slightly more respect for dell. I was somewhat relieved, as I couldn't understand a word the nice Iranian man said. After a ten-minute wait, I got to my sweet Indian Small Business Care Supporter. She told me her name, it was quite long. I was not here for friendly conversation, but I wrote most of it down in case it was useful. I used a little diplomacy. Dell doesn't usually package discs, so instead of explaining why I needed one, I left out most of my explanation and merely pretended I thought it was an oversight. I had a sneaky suspicion if I mentioned Linux again, I would be transfered to Large Business CCS, and I had already formed what was so far my most deep and meaningful female relationship ever with this woman. I find it annoying when people refer to discs with a capacity exceeding a gigabyte as compact discs, so I was asking for "The Windows Vista DVDs for Home Premium 32bit." Adorably, Dell does not require it's Customer Care Supporters to have so much as a GCSE in IT, and the woman didn't know what a DVD was. I was so fucking polite. Every bit of me wanted to go "So, you know fuck all about computers? Nice. a DVD is a bit of plastic with some binary and shit on it. Please send me one. Now. Whore." (Obviously I would never, ever speak to anyone like that unless they were unpleasant to me - mere stupidity/ignorance does not merit such rudeness.) I was impressed that I kept my tone level. I still have morals so I refused to say "it's a bit like a CD" as I knew I would have to. Instead I merely said "A Digital Versatile Disc" clearly. Most people, even vaguely computer literate ones wouldn't recognize that as a DVD, but the word Disc meant something to her. "Is that a bit like a CD?" she asked. I was finding it hard to avoid laughing, so I didn't. I excused myself briefly and laughed harder than had in months. Then I came back and said that, yes, it was very like a CD. I refrained from patronizing use of the word "big" or confusing use of the word "dense". It's the politest I've ever been.
The poor dear sent me the Home Basic version of the OS, but, hell.
Dell SUCK. In so many ways I can't even describe them. For a start, shipping a computer with no Serial or IDE ports and only 6 USB ports. six .As in, less than the number of USB devices I can hold in one hand. That's Four less than the number of USB devices I have within arms reach. Once the static input devices are plugged in, I have a number of free USB ports than the average of USB devices I carry with me! by definition, the Universal Serial Bus is something you need as many of as you can possibly conceive owning. (I carry an MP3 players with me, a Pen disc around my neck, one in a pocket and a Digital camera. My static input devices are a Tablet, a Keyboard, a scanner/printer, a game-pad and a mouse. In order of importance. I have an external HD and a Blutooth dongle. I make that 12. In my hand, I could get both my MP3 players, two pen-discs, a dongle and my camera cable. Balanced on my tablet, OR nested in my Game-pad, possibly both.)